Refund policy

Grace Period

All colour orders at Paintsmiths Lowveld are custom made, including all our standard colours and are therefore final sale. There is a grace period of 30 minutes to cancel or make changes to your order. After the grace period, orders are final sale.

Please give us a call and email at nelspruit@paintsmiths.co.za using the same email address that the order was processed with to make any changes or cancel.

Paintsmiths Lowveld is open 8am-5pm Monday to Friday and 8am to 12:00 on Saturday .

Return Policy Information
All colours are made to order and therefore final sale. Only primers and sealers are eligible for returns. We do have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unopened, unused, and in its original packaging. You’ll also need the receipt. All returns must be approved before shipping and subject to the shipping charge being deducted.

Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please check all packages upon arrival to ensure all items are not damaged.

Non-returnable items
Examples of items that cannot be returned:

All tintable products are final sale. Each color is made to order and therefore final sale.
Used paint and used sundry items such as rollers, scrapers and brushes.
All samples are final sale.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nelspruit@paintsmiths.co.za